• Learn How We Work

    1

    Initial Inquiry & Discovery Call

    Every project begins with a brief discovery call to determine:

    • What you need
    • Whether we are the right fit
    • Your timeline and readiness
    • Next steps

    No strategies or deliverables are shared at this stage. Just clarity, alignment, and relationship-building.

    2

    30-60 Minute Consultation

    If the project is a fit, we move to a structured 30–60-minute consultation to:

    • Gain a complete understanding of your context
    • Ensure strategic alignment
    • Define clear expectations
    • Define decision-making roles

    This information forms the foundation of your Scope of Work in the Terms of Reference.

    3

    Engagement Agreement & NDA

    Before any project plans or frameworks are shared, both parties sign:
    ✔ Engagement Agreement
    ✔ Non-Disclosure Agreement
    ✔ Non-Compete Clause

    This protects:

    • Your confidentiality
    • Our frameworks and methodologies
    • Mutual trust and professionalism
    4

    Terms of Reference

    Once the agreements are signed, we prepare a detailed Terms of Reference within 3–5 business days. It includes:

    • The full project structure
    • Deliverables
    • Timelines
    • Methodologies
    • Reporting expectations

    Work begins only after the Terms of Reference are approved.

    5

    Implementation

    We implement all project phases with evidence-based public health practice, culturally grounded approaches, and transparent reporting and communication. We update clients at agreed intervals (weekly, biweekly, or monthly).

    6

    Final Deliverables & Close‑Out

    At project completion, you receive:

    • Final reports or products
    • A summary of outcomes
    • Recommendations for sustainability
    • An optional debrief
    • An opportunity to provide feedback

  • Frequently Asked Questions

    Get more detailed information on questions from our customers and clients

  • Explore Our Portfolio

    Review each service to learn how we helped others improve health behaviors, health outcomes, and strengthen health systems

  • See Our Impact

    Read how our consultants have benefitted organizations, customers, and clients in the past

    "I asked Regal State of Mind to present on the topic of Mental Health in a Medical Law Course held at the University of The Bahamas. Miss Lightbourne's vast knowledge and personal experiences on the topic of mental health allowed her to communicate in a way that was easily understood and could be put into personal practice. I enjoyed how she related real-world stories to dispel the myths and stigma of having a mental disorder."

    Floidira Collie, Bachelor of Laws (LL.B. Hons.) Graduate, University of The Bahamas

    "You and the team should be very proud of your activities. From a technical perspective, this was one of the more challenging and risky water projects Mercy Corps has completed. Your professionalism was apparent throughout."

    John Holroyd, Sr Engineering Technical Advisor (Water, Sanitation, & Hygiene), Mercy Corps

    I wanted to extend my sincere thanks for taking the time to talk with me. I truly enjoyed our conversation, and it was a valuable experience to learn from your insights and expertise.

    Hearing about your journey and the impactful work you’re doing has further inspired me, and I appreciate the advice and guidance you shared. Thank you again for the opportunity and for your generosity in sharing your experiences."

    Dr. Merlin Jenitia, Master of Public Health (Behavioral Health and Health Equity) Student, Saint Louis University

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